- Do you sell direct to consumers?
- Where do you sell your products?
- Do you sell products on your website?
- Do you give out coupons?
- What if I have a defective product?
- I have a broken part. What can you do about it?
- Can I get replacement parts for my kennel?
- My dog ate through the door. How much is a new one?
- I just bought a kennel and it is missing the hardware and the gate.
- Is my kennel Airline Approved?
- What kennel should I buy for airline travel?
- What kennel should I use if my pet is traveling up in the passenger cabin?
- What is structural foam plastic?
- What is the “R-factor” for your doghouses?
- Where is the expiration date on the Booda Bones®?
- Do you make donations?
- May I apply for employment on your website?
- How can I become a distributor?
- Where are you located?
- What is your policy for submitting product inventions and ideas?
|Do you sell direct to consumers?|
|Unfortunately, we do not sell direct to pet parents. With the exception of replacement parts, we do not sell to the public.|
|Do you give out coupons?|
|Because we do not sell to the public, we do not have coupons available.|
|What if I have a defective product?|
|You can email customer service through the Contact Us page on this web site or send your information to Petmate, P.O. Box 1246, Arlington, TX 76004-1246.|
|I have a broken part. What can you do about it?|
|We have replacement parts available for sale on our Web site for many of our products. Please refer to the Replacement Parts section to see if the part you need is available for sale. For further questions, please email us through the Contact Us page of this web site.|
|Can I get replacement parts for my kennel?|
|Doors and hardware sets/latches are available as replacement parts. Hulls (floor, ceiling, walls) and vents are not. See the current Replacement Parts section of our web site for part numbers and pricing. Broken hull and vents covered under warranty will be replaced with a complete new kennel. Please email us with your concerns through the Contact Us page on this web site.|
|My dog ate through the door. How much is a new one?|
|Please refer to the current Replacement Parts section of our web site.|
|I just bought a kennel and it is missing the hardware and the gate.|
|Please email us through the Contact Us page on this web site or send your information to Petmate, P.O. Box 1246, Arlington, TX 76004-1246.|
|What is structural foam plastic?|
|Many of Petmate’s doghouses are made with structural foam plastic. Structural foam is a variation of traditional injection molded plastic. Instead of the finished item being solid plastic all the way through, it has tiny nitrogen bubbles trapped between two smooth walls. There are two benefits to this: (1) Structural foam offers a thicker, stronger wall than an injection molded part of the same weight and (2) The nitrogen bubbles provide added insulating properties keeping your pet warmer in the winter and cooler in the summer. Because this is a patented product, no other company can offer dog houses with these benefits. Take a look at the dog house section of our web site to see the different styles we offer.|
|Do you make donations?|
|Due to the high volume of product donation requests received through electronic and regular mail, Petmate is unable to fairly select donation recipients without excluding equally deserving organizations and individuals. For this reason, Petmate only makes donations to the pet community through existing partnerships with Pilots N Paws and Pet Airways. To learn more about our partners and how Petmate supports their missions, please visit Petmate’s “Our Partners” page at www.petmate.com/about-petmate/our-partners.|
|May I apply for employment on your website?|
|We do not take applications online; however, for information on our current job openings, please visit the Career Info page in the About Us section of our web site. If you see a position that interests you, you can either call our human resources department in the Arlington office or email them at HR@petmate.com.|
|How can I become a distributor?|
|Please email us at firstname.lastname@example.org for information on becoming a distributor.|