Refund policy
Returns
If you are not satisfied with your purchase, you can return items within 30 days of receiving your order. Returns accompanied by the original receipt will be refunded in the same form of payment used. To initiate a return, please log into your account.
Damaged and Defective items
If a package arrives damaged from the carrier, refuse it. If you sign for or keep the package, note the damage when signing for it so that a claim may be filed with the carrier. Damaged or defective products are allowed for replacement or credit within 30 days of the original date of purchase.
Incorrect item Sent
- If you receive the wrong item, please reach out to Petmate Consumer Services at consumerservices@petmate.com for more information.
Order cancellation
Credits